Medical Answering Services

Introduction 

Based in Los Angeles, California, Answering365 is a call center and Medical AnsweringServices that has won awards. Since 1989, we have provided services to thousands of hospitals and businesses nationwide. And provide a comprehensive selection of expert telephone answering services. We offer 24/7/365 inbound calls, including messaging, urgent answering, and full-service inbound calls.

Hundreds of customers rely on Answering365 for messaging and live virtual receptionist services because of our dependability, accuracy, and professionalism. Thanks to our cutting-edge technology platforms, our Startel telephony system, and our extensive training methods, we can manage all of our clients’ answering needs to the fullest extent possible.

What distinguishes our service from other telephone answering and call center services? 

The following are just a few of our strengths.

Compliance with HIPAA.

Our answering services are built to protect the confidentiality of Patient Health Information (PHI) and foster an atmosphere of superior service and care.

Professional Education 

— Our team’s call agents have all received formal education and certification. We set ourselves apart from other telephone answering services by consistently exceeding our client’s expectations on every call.

Bilingual agents

— Because we are fluent in English and Spanish, we offer our customers unique opportunities to reach broader audiences and use our presence.

100% U.S.-based agents

Our staff of telephone operators is based in Los Angeles, but they are present in hundreds of American cities.

Why Answering365?

We are the ideal answer if you want to partner with an answering service that fully comprehends your company, personality, and culture and the issues you are attempting to resolve.

We all believe that each client is special and deserves an individual approach. We take great pride in providing each client with individualized attention to detail, setting the stage for success with each call.

Services for answering after hours

An after-hours answering service responds immediately to calls from customers during non-business hours. You can grow your business and be available virtually round-the-clock with it. If you think about it, your business will only be generally part-time if it does not have support from a phone answering service after hours.

Our services, which have won awards, are available to your callers whenever you are unavailable. No matter when they call, we provide the professional service they expect from us. We take great pride at Answering365 in assisting businesses in expanding their hours of operation around the clock. While maintaining business continuity throughout.

The top five advantages of employing a 24/7 answering service.

• Increased the quality of customer service.
• Less expensive than hiring a team within the company.
• Improved adaptability
• Enhanced work-life harmony
• Calmness of mind.

Your callers are deserving of the best. You also do.

People can now access information in a matter of seconds in this day and age. Almost anyone can locate your business and get in touch with you by tapping their phone. As a result, people have come to expect availability round-the-clock.

Our goal is to work seamlessly alongside your company. You’ll be virtually available 365 days a year, seven days a week, with an after-hours answering service. We educate our agents to comprehend important aspects of your company, goods, and services. As a result, people who call you will always know exactly how you can help them.

Whenever they call.

Say goodbye to voicemail and welcome a group of experts in after-hours answering.

We make it simple for you to get in touch after hours, capture leads, or take some time for yourself. There is no risk of missing a single call.

With Answering365, you work with answering services based in Los Angeles, California, in the United States. Allowing your callers to speak with a real person, lowering the amount of time they have to wait, and improving your reputation are all things that will benefit you.

Our Service’s Operation:

• We are available round-the-clock and are prepared to take your calls anytime, day or night. No matter what time, we ensure no calls are missed.
• Seven days a week: You can still run your business on the weekends. We’ve got you covered from Monday through Sunday for your business!
• 365 days a year—On holidays, people contact businesses. You have the chance to differentiate yourself from the competition here.

While you sleep, we keep in touch with your audience.

Our call agents are educated to provide accurate messaging and an exceptional caller experience. We can take your calls when unavailable, or your business is closed.

Appointments can be scheduled, or additional staff can be added using our answering services. We guarantee that you will never abandon your callers.

What sets Answering365 apart?

• Based in the United States
• Live customer service
• Impress every caller
• Grow your business and your profit •

Custom call scripts

• Call agents who speak Spanish and English

Appointment Scheduling Services

Your clients must be able to book appointments quickly and effectively. You are losing out on potential customers if your company does not provide an easy-to-use appointment scheduling service.

Why Use Our Professional Scheduling Service for Appointments?

• Accurate, knowledgeable, and professional
• Available year-round.
• 100% based in the United States
• Callers who speak two languages.
• Winner of multiple awards.

Services ForAnsweringEmergencies

Your callers can’t wait for your office to open when they have an emergency. You become more liable if you miss these calls.

When you work with a reputable emergency answering service, you can be sure that your urgent calls will be handled correctly and answered.

How do you deal with urgent phone calls?

Any moment could see an urgent call that necessitates an immediate response from an emergency team. This could be a problem if you use your regular business phone number as your emergency number. Calls made after hours, on weekends, or on holidays should be directed to something other than standard office numbers.

Answering365 should provide professional emergency answering services. We can tell whether a call is routine or an actual emergency because we have a lot of experience handling emergency calls.